For custom enquiries, please fill out the form below.
Frequently Asked Questions
How long does the whole customisation process take?
The personal consultation process with our clients can typically take up to a week however consultation can be as long or as short as you’d like it to be.
Once the ideas and designs are finalised, it takes our diamond cutters and goldsmiths approximately 5-10 business days to manufacture and perfect your custom piece. Once it’s ready, we provide free express shipping and if you’re in Australia, it can be at your doorstep within a week of completion!
What are my options for customisation?
We can customise jewellery by almost every factor imaginable. This can range from diamond colour, clarity, cut and carat, to item material and sizing.
We offer a range of materials that can be used for your jewellery for no extra cost. This includes 18k yellow gold, 14k white gold, as well as rose gold and platinum.
If you have something else in mind, don't hesitate to ask!
Can I order a natural (mined) diamond?
Yes! We have a vast network of earth-made diamond suppliers in and out of Australia. Our existing range of jewellery is made with lab-grown diamonds but we can customise anything and everything to suit your preferences.
Do you sell loose diamonds?
Absolutely! We sell both lab-grown and natural diamonds upon request. As they are not currently listed as a product on our site, please submit the enquiry form with your desired diamond specifications.
I’m looking for a different shape of diamond not offered for your existing products, are you able to source it for me?
Yes! We have access to over 800,000 lab-grown diamonds and networks of skilled diamond cutters across the globe. This means we can order almost anything in any shape, so if you’re after something and we can’t find it, it’s likely it doesn’t exist.
How long will my order take to ship?
Whether you have ordered a custom piece of jewellery or one from our website, all pieces are made to order.
Currently, our diamond cutters and goldsmiths are able to create your piece within 5-10 business days. Once complete, it's packed up and express shipped straight to you!
Please note that delivery times will vary depending on your domestic or international location in addition to carrier estimates.